e.g. AC Milan Tickets, Champions League

Tickazilla is a trusted professional reseller of event tickets on the secondary market. Prices may be lower or higher than the face value.

In this section

Customer Support Home
Payment Help
Frequently Asked Questions
Opening Times
Contact Us
Call Me Back!
Group Bookings
Event & Ticket Conditions
General Terms & Conditions
About Us
Privacy Policy
Cookie Policy
Site Map

Customer support at Tickazilla

In this section you should find all the available tools to help you with your purchase on Tickazilla.com. Please use the menu to the left to continue. If you are unsure of what you are looking for or need further help please do not hesitate to contact Tickazilla.com by clicking here.

A Selection of our Frequently Asked Questions

Does the credit card holder have to be present at check in?   Reveal answer >

No, the card holder does not need to be present at check-in.

Up to how many nights can be booked for one booking?  Reveal answer >

Maximum of 21 nights

Is full payment required for a group booking or can I pay a deposit and the remaining balance at a later date?  Reveal answer >

For hotel and ticket packages, we require a non-refundable deposit payment equal to either 50% of the total package cost or the full cost of all the event tickets, whichever is the greater For hotel only group bookings, we require a non-refundable deposit payment equal to 50% of the total hotel cost. We will not proceed with a reservation until all deposits are paid in full.

How do I know if I have successfully completed my booking / order?  Reveal answer >

Once you have placed a booking, you will receive an automated e-mail containing your confirmation number and full details of the product that you have purchased. We will then process your order and send your account log-in details via a 2nd e-mail within 48hrs.

How can I get a receipt/ invoice for my booking?  Reveal answer >

Once booked, a prepaid invoice will be available via your online account

* See all our Frequently Asked Questions



Print this page


Email link to this page Bookmark this page

Back to top

Important links
Customer Support
General Terms & Conditions
Frequently Asked Questions
Privacy policy
Cookie policy
About Tickazilla
Contact Us
We are open Monday to Friday from 10:00am until 17:00pm (GMT).
You can reach us on:
0844 804 5040
Our call centre will be closed from Monday, 21st May 2018 until Friday, 29th June 2018 inclusive.
This also includes our call back service. Sorry, for any inconvenience caused.
Online bookings and email/ web enquiries will still continue during this period.
Thank you!
Calls charged at national rate (Generally 10p per minute)
For other ways to contact us please click here
We can call you back! Please click here
More information
RBS WorldPay Payments Processing
We gratefully accept Visa, MasterCard, Visa Debit & Electron, Switch & Solo
© 2002-2019 Football Encounters UK Ltd

Registered office: 1 Parliament Street, Hull, East Yorkshire, HU1 2AS, United Kingdom.

Tickazilla is a trading name of Football Encounters UK Ltd

Registered as a limited company in England and Wales.

Company number 4500142

VAT registration number 808 8664 89

This site is montasticated