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Do I have to check-in to the hotel on the first day of my hotel accommodation booking? Reveal answer >
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Yes, If you fail to arrive on the first date of the hotel accommodation booking the subsequent nights will be cancelled and full charges will apply.
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What are the delivery options for event tickets? Reveal answer >
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Ticket delivery options for your chosen event will be displayed on the first stage of your shopping cart underneath ticket prices.
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Some football games have provisional dates? When will exact dates and kick-off/ start times be confirmed? Reveal answer >
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Each week throughout the season Football Associations change some provisional dates at short notice due to TV broadcast requirements & their club’s European football commitments. Possible variations are highlighted via our 'Important Match & Ticket Information'. For further information please refer to the 'Important Information By League' for specifics about a particular countries' matches.
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I've forgotten my password, how do I find out what it is? Reveal answer >
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If you have forgotten your password please contact our customer support team and we'll resend the password to your e-mail address.
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I want to change my address and contact telephone number, how do I do this? Reveal answer >
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To change your personal details online, please visit our website. Click the 'Your Account' link situated towards the top right hand corner of our homepage and enter your username and password. When you are logged in, select 'update personal details' and change your personal details accordingly.
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