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General Terms & Conditions

Quicklinks
Who we are  |  Formation of the Contract  |  Descriptions  |  Calculation of Prices  |  Terms of Payment, Variations & Cancellations  |  Credit Notes  |  Online Account  |  Hotel Accommodation  |  Airport/Hotel Transfers  |  Delivery and Collection of Event Tickets/Passes  |  Complaints  |  Limitation of Tickazilla’s Liability  |  Compensation Limitation  |  Passport, Visas, Health and Travel Insurance  |  General

1.) Who we are

1.1  

We are Football Encounters UK Limited trading online as Tickazilla.com (referred to as “Tickazilla” in these Conditions). Tickazilla’s postal address and registered office is 1 Parliament Street, Hull, East Yorkshire, HU1 2AS, United Kingdom. Tickazilla is a trading name of Football Encounters UK Ltd and is registered as a limited company in England and Wales with number 4500142, and VAT registration number 808 8664 89.

1.2  

Tickazilla’s telephone number is +44 (0) 844 804 5040, fax number is +44 (0) 844 804 5040 and e-mail address for you to contact is support@tickazilla.com

2.) Formation of the Contract

2.1  

A binding legal contract (“Contract”) will be made between Tickazilla and you only after you have made a booking with Tickazilla and Tickazilla have confirmed its acceptance of your booking by issuing an e-mail with written acknowledgement of your booking together with written instructions on how to access your online account via our website.

2.2  

The Contract will be upon these Conditions to the exclusion of all other terms and conditions (including any terms and conditions which you include at the time of your booking). Tickazilla reserve the right to change these Conditions at any time without notice to you.

2.3  

It is your responsibility to give Tickazilla all necessary information with your booking, and for ensuring that all this information is complete and accurate. If you make a mistake, we will try to correct the booking details but provide no guarantee that this will be possible. The cost of the service requested may vary on amendment of the details and if so you will have to pay these in addition (as set out in condition 5.5 below).

2.4  

The Distance Selling Regulations do not apply for transport and some leisure services to be provided on a specific date e.g. hotel bookings, flights, car hire, event tickets and therefore this legislation does not apply to the Contract.

3.) Descriptions

3.1  

Event tickets advertised for sale on our website can be found on stage one of our online shopping cart. A detailed ticket description plus any specific conditions can be found next to each respective ticket category by clicking on the link 'view ticket description & conditions'. This will then drop down the description and conditions for each respective ticket.
By completing a ticket booking, you acknowledge that you have read, understood and accept the description and conditions for the ticket(s) purchased.

3.2  

Hotels advertised for sale on our website can be found on stage two of our online shopping cart. A detailed description of all hotels together with booking conditions, cancellation terms, photopgraphs, maps and tripadvisor links can be found on the booking page for each hotel.
By completing a hotel booking, you acknowledge that you have read, understood and accept the description and conditions for the room(s) purchased.

3.3  

All event tickets and hotels are advertised subject to availability. Any quotations given by Tickazilla are subject to change and subject to continued availability.

4.) Calculation of Prices

4.1  

The price payable for event tickets, hotel accommodation and airport/hotel transfers shall be the price specified by Tickazilla at the time of your booking, or (if no price is specified at that time) the price specified in Tickazilla’s invoice or in any written particulars of the Contract we may provide to you (“the Price”).

4.2  

Prices are quoted in GBP (British Pound Sterling) and are inclusive of VAT, overseas taxation (where applicable), overseas bank transaction charges, administration and service and any other applicable sales taxes.

4.3  

Advertised prices may be subject to daily price increases or decreases as a direct result of exchange rate fluctuations and increases or decreases in costs as set by our suppliers. You acknowledge that Tickazilla do not have any control over this.

4.4  

During trade fairs or other special events/ festivals, hotels often impose premium rates for their rooms so the price you pay to Tickazilla for accommodation may be higher than the hotel’s published rate. You acknowledge that Tickazilla do not have any control over this.

4.5  

Event tickets are sold above face value at brokered commercial market rates and reflect supply and demand for that particular game. In order to secure 'difficult to obtain' tickets, preferred seating and to guarantee tickets in advance (before general sale) and at sold out events, we have to pay a high premium to ticket agents. We do not control the costs set by officially appointed or third party ticket agents. You acknowledge that Tickazilla do not have any control over this and we cannot be held responsible for such prices.

5.) Terms of Payment, Variations & Cancellations

5.1  

Times and Methods for Payment: The full Price is payable immediately unless otherwise stated by Tickazilla. Payments may be made by selected credit or debit cards at the time of your booking, by bank transfer or by cheque made payable to “Football Encounters UK Limited” (which should be sent to Tickazilla's’ postal address set out in Condition 1 above). Payments will only be deemed to have been received after cleared funds have been received in Tickazilla’s bank account. If payment is made by cheque, you must ensure that Tickazilla receives your cheque at least 4 working days prior to the date the relevant payment is due to allow time for your cheque to clear.

5.2  

Payment Handling Fees: Payments made by debit cards, cheques or bank transfers do not incur any handling charges and will be processed free of charge. Payments made by credit cards are subject to a 1.95% handling fee of the full Price. Payments made by bank transfers must be made free of bank charges with the cost of all such charges payable by you.

5.3  

Consequences of Non-Payment: If payment of the full Price in cleared funds is not received by Tickazilla within the time limits set out in Condition 5.1 above, this shall be a material breach of the Contract by you and shall entitle Tickazilla to treat the Contract as being at an end and reallocate the event tickets or package forming part of the Contract without informing you.

5.5  Cancellation and Variations of the Contract by you:

(i)
Any notice of cancellation by you of a Contract or booking must be made as early as possible in writing to Tickazilla at the postal address or e-mail address set out in Condition 1 above.
(ii)
Any request by you to vary a Contract or booking (including any request to transfer a Contract or booking to another person) must also be made in writing as early as possible to Tickazilla (at the postal address or e-mail address set out in Condition 1 above). Except as set out in Condition 5.4(iii) below (or as required by law), Tickazilla retains the discretion as to whether or not to accept variations to a Contract requested by you, and accordingly Contract variations are only effective if accepted in writing by Tickazilla.
(iii)
In circumstances where you (or any other person who is due to attend the event) are prevented for any reason from attending the event to which the Contract relates, and you have requested in writing a reasonable time before the date of the relevant event date that we transfer the Contract or booking to another person who you have identified, we will arrange to transfer the benefit of the Contract or booking to that person provided that the specified person is able to satisfy all the conditions of the Contract.
(iv)
If Tickazilla accepts cancellation and variations to a Contract requested by you, we will make a charge to you from one of the applicable charges as set out in Conditions 5.2, 5.6 and 5.7. Any charges will be based on the date Tickazilla receives your written request and where applicable, will be based on the total cost of the booking (less any credit card handling fees at the time of booking).
(v)
On certain occasions it may be necessary to impose stricter amendment and cancellation terms and charges than outlined below as certain suppliers may impose stricter amendment and refund limitations. If the amendment and cancellation charges on your booking differ from those outlined below in condition 5.6 and 5.7, you will be notified at the time the variation or cancellation to the contract is requested by you.
(v)
Once tickets have been issued and delivered by post or by electronic means, no cancellations or refunds are permitted.

5.6  Charges for variations to a Contract by You:


Charges for Changes/ Alterations to Your Booking

Changes made by you

Applicable charge (excluding VAT)

Subtraction in the number of passengers

Please refer to cancellation charges as set out in Condition 5.7 below

Change passenger name (or a passenger's personal details, if applicable)
Notice prior to advertised event date = 14+ days

Free of charge - no fee

Change passenger name (or a passenger's personal details, if applicable)
Notice prior to advertised event date = 0 – 13 days

No changes allowed

Change of ticket delivery address
Notice prior to advertised event date = 14+ days

Free of charge - no fee

Change of ticket delivery address
Notice prior to advertised event date = 0 – 13 days

No changes allowed

Ad-hoc changes & any other amendments

Free of charge - no fee

5.7  Charges for cancellation of a Contract by You:


Event Ticket Bookings - Cancellation Charges for 5 Persons or Less

Period of notice provided prior to advertised event date

Cancellation charge

More than 59 Days

50% of ticket cost

42 - 58 Days

70% of ticket cost

29 - 41 Days

80% of total booking cost

0 - 28 Days

100% of total booking cost

Event Ticket Bookings - Cancellation charges for 6 Persons or More

Period of notice provided prior to advertised event date

Cancellation charge

More than 76 Days

50% of ticket cost

46 - 75 Days

75% of ticket cost

0 - 45 Days

100% of ticket cost

Hotel Accommodation Bookings - Cancellation Charges for:
4 x twin/ double rooms or less, 5 x single rooms or less, 5 x double rooms (single occupancy) or less, 5 x twin rooms (single occupancy) or less, 3 x triple rooms or less and 9 persons or less sharing a combination of 5 x room types or less

Period of notice provided prior to hotel check-in date

Cancellation charge

More than 6 Days

Free of charge - no cancellation fee

0 - 5 Days

100% of total booking cost

Cancellations notified directly to the accommodation will not be effective. All cancellations or amendments must be made directly to Tickazilla in writing.

Hotel Accommodation Bookings - Cancellation Charges for:
5 x twin/ double rooms or more, 6 x single rooms or more, 6 x double rooms (single occupancy) or more, 6 x twin rooms (single occupancy) or more, 4 x triple rooms or more and 10 persons or more sharing a combination of 6 x room types or more

Period of notice provided prior to hotel check-in date

Cancellation charge

More than 51 Days

Free of charge - no cancellation fee

0 - 50 Days

100% of total booking cost

Cancellations notified directly to the accommodation will not be effective. All cancellations or amendments must be made directly to Tickazilla in writing.

Airport Transfers Bookings - Cancellation Charges

Period of notice provided prior to individually booked transfer date

Cancellation charge

More than 8 Days

25% of total booking cost

4 - 7 Days

50% of total booking cost

0 - 3 Days

100% of total booking cost

   

5.8  Cancellation and Variations of the Contract by Tickazilla:

(i)
Occasionally, events may be cancelled, postponed to later dates or even moved to earlier dates by the event organisers, promoter, team, performer or venue for a variety of reasons. If we have to alter a significant term of the Contract or cancel the Contract for this reason or any reason other than as anticipated in Condition 5.8 (vi) below, Tickazilla will notify you by telephone, e-mail or in writing as soon as possible.
(ii)
If event tickets have already been issued by Tickazilla, you must retain your event tickets and comply with any other reasonable instructions provided by Tickazilla or any of its agents.
(iii)
If an event is moved forward to an earlier date or postponed to a later date, your tickets will be transferred to the rescheduled event up to the same value of the original cost of tickets. No refunds are given. Should you be unable to attend the rescheduled event date then it will be your responsibility to claim a refund on your travel insurance policy. You must ensure you arrange an adequate insurance policy to cover your ticket purchase against an event being cancelled, postponed or re-scheduled.
Important exception to 5.8 (iii)
Tennis Events - If rain stops play or your event date is postponed due to adverse weather conditions such as rain then your tickets will not be transferred to the re-scheduled event date. The event organisers will play the postponed matches on the next available event date and entry will only be granted for ticket holders that hold tickets for the next available event date. Entry is not permitted for ticket holders of the postponed event date. No refunds are given. It will be your responsibility to claim a refund on your travel insurance policy. You must ensure you arrange an adequate insurance policy to cover your ticket purchase against the event being cancelled, postponed or re-scheduled.
(iv) Subject to Condition 5.8 (iii) above, if an event is cancelled in its entirety (and not re-scheduled), Tickazilla will issue you with a credit note or refund in accordance with the applicable guidelines as set out in Condition 5.9 below. We will also charge an administration fee of £10 GBP (British Pound Sterling) per person. Any refunds or credits will be based on the date Tickazilla receives official notification from the event organisers, promoter, team, performer or venue and where applicable, less any credit card handling fees that was taken at the time of booking.
(v)
On certain occasions it may be necessary to impose stricter refund or credit note limitations to those outlined below in Condition 5.9 as certain suppliers or promoters may impose stricter cancellation policies. If the refund or credit on your booking differs from those outlined below in condition 5.9, you will be notified at the time the variation or cancellation to the contract is notified by Tickazilla.
(vi)
We will not compensate you for cancellation or non-performance of the Contract where this is your fault, or where the event is cancelled by reason of unusual or unforeseeable circumstances beyond our reasonable control.
(vii)
Tickazilla will make reasonable efforts to ensure that advertisements and descriptions provided relating to events are adhered to, but Tickazilla reserves the right to make minor alterations or supply ticket category upgrades without notice to you where necessary, and this shall not constitute breach of the Contract.

5.9  


Cancellation of the Contract by Tickazilla

Notice of cancellation prior to
advertised event date

Cancellation policy

More than 14 Days

Credit note for cost of event tickets
Hotel bookings can be refunded in full
For airport/hotel transfers please refer to charges in Condition 5.7

7 - 13 Days

Credit note for cost of event tickets
Credit note for cost of hotel booking or option to retain booking
For airport/hotel transfers please refer to charges in Condition 5.7

0- 6 Days

Credit note for cost of event tickets
Hotel bookings cannot be cancelled nor refunded
For airport/hotel transfers please refer to charges in Condition 5.7

6.) Credit Notes

6.1  Issue

(i)
If you are issued with a Credit Note from Tickazilla then the Credit Note will carry terms and conditions.
(ii)
1.2 The Credit Note will be issued in the form of a credit discount code for use on Tickazilla’s website. A copy of your Credit Note will also be uploaded to your online customer account.
(iii)
When you confirm the acceptance of a Credit Note, the credit will be upon these Conditions to the exclusion of all other terms and conditions (including any terms and conditions which you include at the time of your booking).
(iv)
The Credit Note will be subject to our ‘General Terms & Conditions’ and ‘Event and Ticket conditions’.
(v)
The amount of credit shown on the Credit Note can only be redeemed in British Pounds Sterling (GBP). The Credit Note cannot be exchanged for cash and are non-refundable.
(vi)
Once the Credit Note has been issued, you will be responsible and liable for the safety and use of the Credit Note. Tickazilla will not be held responsible for lost, stolen or used Credit Notes. Credit Notes are to be treated like cash; lost, stolen or used Credit Notes will not be replaced, refunded or redeemed.

6.2  Redeem

(i)
The Credit Note must be used towards the cost (or cost in full) of event tickets or a combination of event tickets and hotel accommodation that are advertised for sale on Tickazilla’s website.
(ii)
The Credit must be offset against the future purchase of event tickets for events that are organised by the same event organisers for which the event tickets on your original order were initially valid for. In the case of sporting events, the Credit must be used for the home events/ home fixtures of the specific sporting club that you had originally booked the event tickets for.
(iii)
To redeem the value of your Credit Note you need to purchase your event ticket(s) through our website and enter your ‘Credit Discount Code’ into the ‘Discount Code’ box when prompted towards the end of your online shopping cart. This will subsequently reduce your shopping cart total by the given value of your Credit Note.
(iv)
The Credit note cannot be used in conjunction with any other offers or discounts.
(v)
If upon redeeming your Credit Note, there is a difference between the cost payable and the Credit Note value, the difference will be adjusted on your Credit Note and must still be used within the original validity period of the Credit Note.

6.3  Validitiy

(i)
The exact validity of the Credit Note period shall be the expiry date specified by Tickazilla at the time Tickazilla issue your Credit Note.
(ii)
All Credit Notes carry different validity periods which will be valid from the date of issue.
(iii)
The expiry date of your Credit Note is defined by the respective supplier/ promoter/ event organiser or sporting club for which the event tickets on your original order were initially valid for.
(iv)
On certain occasions Tickazilla may be allowed to increase the validity period of the Credit Note. Some suppliers/promoters or event organisers may allow Tickazilla to extend the original validity by up to one extra year. If your Credit Note can extend beyond its original validity period, you will be notified by Tickazilla at the time of issue.
(v)
If your Credit Note is subject to Condition 6.3 (iv) above, and you do not redeem your Credit Note within the original validity period but you wish to extend the validity period further by one extra year, then it is your responsibility to notify Tickazilla in writing within the original validity period of the Credit Note period. Any notification received thereafter to reactivate your Credit Note (by up to one extra year) will no longer be valid and Tickazilla will be unable to extend the expiry date on your Credit Note.
(vi)
Once the Credit Note has been issued, you will be responsible and liable for the safety and use of the Credit Note. Tickazilla will not be held responsible for lost, stolen or used Credit Notes. Credit Notes are to be treated like cash; lost, stolen or used Credit Notes will not be replaced, refunded or redeemed.
(vii)
After a Credit Note has expired, the credit is no longer valid and cannot be used. Tickazilla is unable to extend the expiry date. It is your responsibility to ensure the Credit Note is redeemed before the expiry date.

7.) Online Account

7.1  

After your booking has been confirmed (as set out in condition 2 above) you can view details of your booking by logging into your online account via www.tickazilla.com using the username and password that you registered at the time of booking. To access the login page you may either click on the link via your booking confirmation e-mail or visit ‘My Trip Login’ via the home page navigation bar on Tickazilla’s website (www.tickazilla.com).

7.2  

You acknowledge that it is your responsibility to check your online account and ensure that all of the details regarding your booking are correct as services can only be provided in accordance with the details outlined on your account. If any of the details are incorrect you need to contact Tickazilla immediately via telephone or e-mail as set out in condition 1 above so the details can be corrected.

8.) Hotel Accommodation

8.1  Hotel room classifications

We offer the following types of hotel rooms:
Twin room - Contains two single beds in the same room. The room is suitable for two people.
Double room - Contains one double bed, or 2 single beds made up as one double bed. The room is suitable for two people.
Single room - Contains one single bed. The room is suitable for one person.
Double room (single occupancy): Contains one double bed, or 2 single beds made up as one double bed. The room is suitable for one person.
Triple room - Contains one double bed + extra bed, or two single beds (twin bed) + extra bed, or two double beds + extra bed. Most hotels do not have one full size bed for each guest in their triple rooms so one bed may be a roll-away bed/ sofa bed.

8.2  No-shows and late-arrivals

If guests do not arrive at their hotel on the first night of their original check-in date then hotels may regard your booking as a no-show. The hotel then has the right to cancel the entire booking (all nights on your room reservation) with 100% cancellation charges (no refund) and allocate your room(s) to other guests. You acknowledge that Tickazilla do not have any control over this.
If you expect to arrive at your hotel later than the original date of check-in then it is your responsibility to contact the hotel to inform them accordingly so they can continue with your booking for the remaining number of nights. For example, if your travel arrangements are delayed, cancelled or rescheduled to a later date.

8.3  

You can retrieve your hotel accommodation voucher by logging into your online account. The hotel voucher must be presented at the hotel reception desk on arrival at the designated hotel as proof of booking and payment.

8.4  

Unless your event ticket booking includes accommodation, you will be responsible for any necessary accommodation arrangements.

8.5  

Hotels are not handpicked by Tickazilla nor independently reviewed by Tickazilla. Tickazilla simply offer booking access at negotiated discounted rates for an extensive range of 2*-5* hotels at a given destination. It is a customer’s own responsibility to research the suitability of their hotel before deciding to book a hotel on Tickazilla.

Hotels are officially graded by local authorities. You acknowledge that Tickazilla does not have any control over hotel grades awarded to hotels.

8.6  

Complaints need to be brought to the attention of the hotel on the spot during your stay at the hotel. Any complaint about the accommodation or other service provided by the hotel should be directed to the hotel. The only complaints that may be sent to Tickazilla are those connected with Tickazilla's own service. Tickazilla cannot be held responsible nor liable for any complaints made by you for the hotel location, inadequate accommodation or any other services offered by the hotel. Tickazilla is only responsible for ensuring the room(s) you book are duly reserved with the respective hotel for your dates of travel.

9.) Airport/Hotel Transfers

9.1  

If you are travelling with luggage, it is your responsibility to ensure that a large enough vehicle is booked to accommodate all luggage. If you bring extra luggage that cannot fit in the vehicle, you will need to cover any additional costs incurred in transferring the luggage.

9.2  

For transfer services beginning at airports: It is your responsibility to ensure that you wait for the Driver or Representative at the appointed meeting point as detailed on the transfer voucher via your online account.

9.3  

For transfer services beginning at hotels: You must wait in the hotel reception/ foyer at the hotel address shown on the transfer voucher, at least 5 minutes prior to the confirmed pick up time.

9.4  

Should you be unable to locate the Driver or Representative, it is your responsibility to telephone the relevant emergency telephone number on your transfer voucher given to you by Tickazilla before making alternative arrangements.

9.5  

For transfers that include the services of a Driver who speaks either the local or a foreign language, the driver will not assist with check-in at the accommodation or at the airport.

9.6  

Tickazilla takes no responsibility for a flight, train or other connection being missed should the duration of the service exceed the time that you have allowed between the transfer points.

9.7  

Unless your booking includes transport to the fixture venue and/or accommodation, you will be responsible for arranging your own transport.

10.) Delivery and Collection of Event Tickets/Passes

10.1  

Event tickets are usually released only a few days prior to the event by the respective sports clubs/ event organisers/ promoters/ venues. For the majority of events, we organise local delivery or local collection of your tickets in the city where the event is taking place. This is standard practice and has proven to be the safest option.
If other delivery options are available for your event i.e. overseas delivery then this will be stated accordingly.
The delivery options available for each event can be found via the delivery section on our online shopping cart under the heading 'delivery of your tickets'. Specific information about each delivery option can be found by clicking on 'view delivery description'.
All relevant delivery/ collection details will also be available by logging into your online account.
For the Munich Oktoberfest, specific details regarding our meet & greet ticket collection service will be sent via email just before the event.

10.2  

You will be responsible for collecting your event tickets/passes before the event from the hotel address, your nominated private address or our specified collection address unless otherwise stated by Tickazilla. Important information regarding delivery and collection procedures and expected delivery times (if applicable) are detailed via your online account.

10.3  

If we have to organise delivery or collection of tickets in a different way to that set out in condition 10.1 Tickazilla will provide you with written details prior to the event of the delivery address and if applicable, the relevant collection procedure and/ or collection point for your event tickets.

10.4  

Tickets will be delivered locally in person or by a reliable courier company to the reception of your hotel or to the owner/ resident/ employee of your private/ business address. All deliveries require a signature upon delivery as proof of delivery. Deliveries to local hotels will be signed for by the hotel receptionist or concierge whereas deliveries to private/ business addresses will be signed by the owner/ resident/ employee.

10.5  

You will become the owner of these tickets/ passes and responsible for risk of loss of or damage to them once they have been delivered to your nominated delivery address or if they have been handed over to you in person. For deliveries, you agree to accept our delivery receipt with any one of the abovementioned signatures as proof of your ticket delivery.

10.6  

You are responsible for ensuring delivery addresses are complete and accurate, and do not hold Tickazilla responsible for any failure to deliver as a result of incorrect delivery instructions given by you.

11.) Complaints

11.1  

If you have any comments or complaints in relation to the Contract, you should send these to Tickazilla in writing to Tickazilla’s postal address or email address set out in Condition 1 above within fourteen days of the last advertised date of the event fixture to which the Contract relates (or, if more than one fixture is included in the Contract, the last fixture). Where possible, the written complaint to Tickazilla should be supported by photographs or other written/ visible proof of the complaint.

11.2  

If you have any complaints or problems during the course of an event package you should contact your hostess/ official at the hospitality suite (if applicable), or telephone Tickazilla using the telephone number set out in Condition 1 above or (if your call is outside normal business hours) using the out-of-hours emergency telephone number given to you by Tickazilla via your online account.

11.3  

If you have any complaints or problems regarding your hotel accommodation, you should notify the hotel reception desk during your stay at the hotel and the hotel management must be given adequate opportunity to rectify the situation from the outset. Where any such compliant is not rectified by the hotel in question to your satisfaction, a further complaint should be made in writing to Tickazilla as set out in Condition 10.1 above.

11.4  

If you have any complaints or problems regarding airport/hotel transfers, you should notify the driver at the time of the transfer, or telephone the relevant emergency telephone number on your transfer voucher given to you by Tickazilla. The transfer company must be given adequate opportunity to rectify the situation from the outset. Where any such compliant is not rectified by the transfer company in question to your satisfaction, a further complaint should be made in writing to Tickazilla as set out in Condition 10.1 above.

12.) Limitation of Tickazilla’s Liability

12.1  

Tickazilla will not be liable to you for any loss or damage you may suffer unless Tickazilla is negligent.

12.2  

Tickazilla does not exclude or limit its liability for death or personal injury resulting from its negligence or any other liability, which cannot by law be excluded.

12.3  

Subject to Condition 11.2, Football Encounters will not be liable (including where Tickazilla are negligent) for losses you may suffer as a result of Tickazilla breaking the Contract unless the losses are a reasonably foreseeable consequence of Tickazilla breaking the Contract. Losses are foreseeable where they could be contemplated by you and Tickazilla at the time the Contract is made. Tickazilla are not responsible (including where Tickazilla are negligent) for indirect losses which occur as a side effect of the main loss or damage and which are not foreseeable by you and Tickazilla at the time the Contract is made.

12.4  

If you are a business, Tickazilla shall not be liable for any loss of profits, loss of opportunity or reputation or business interruption which you may suffer arising out of Tickazilla’s negligence, breach of Contract or otherwise.

12.5  

Tickazilla will take all reasonable precautions to keep the details of your booking and payment secure, but unless Tickazilla is negligent, Tickazilla will not be liable for unauthorised access to information supplied by you.

12.6  

Tickazilla will not be liable for any loss or damage of any kind whatsoever suffered by you or any third party caused by any act or omission by you or any third party (including without limitation any loss or damage to your property or belongings or those of your guests or for any further costs, demands or expenses incurred or suffered by you arising out of the Contract).

13.) Compensation Limitation

13.1  

If losses are a reasonably foreseeable consequence of Tickazilla breaking the Contract (see condition 11.3 above), Tickazilla’s liability to you is limited to the lesser of either:
(i) The total amount paid by you to Tickazilla for the booking (less any applicable credit card handling charges)
or
(ii) £200.00 GBP (British Pound Sterling)

14.) Passport, Visas, Health and Travel Insurance

14.1  

Passport’s, Visa’s and health requirements for you and any other members of the group is your responsibility. When travelling overseas to another country you will be required to hold a valid passport and may need to adhere to other entry requirements of that particular country such as visa’s. Please contact the nearest Embassy of the country you are travelling to in order to enquire about entry requirements, health and medical inoculations.

14.2  

Tickazilla strongly recommend that you obtain comprehensive travel insurance for the duration of your trip. You will need to arrange an adequate insurance policy to cover you against event cancellation, event ticket cancellation, event postponement, travel delays, travel cancellation and also medical cover.

15.) General

15.1  

The Contract of these terms and conditions shall be governed by English Law whereby Tickazilla and you hereby submit to the exclusive jurisdiction of the English Courts in all matters regarding the Contract and these Conditions.

15.2  

The headings will not affect the construction of these Conditions.

15.3  

Nothing contained in these Conditions is intended to affect nor will it affect any of your statutory rights if you are a consumer (within the meaning contained in the Unfair Contract Terms Act 1977).

 
 
 
 
 
 
 

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