The dates and times for all events are shown as provisional or confirmed. Also, event start times are marked as local.

Those events that are marked as provisional can be moved at short notice to alternative dates. If your event is marked as provisional then possible variations and specific details regarding the event date and start time are shown.

We strongly advise you book morning flights on the earliest day that an event can potentially take place on, to ensure you arrive at your hotel no later than late morning/early afternoon. This will obviously cover you in all eventualities and provide you with plenty of time to collect your tickets and to travel from airport/ hotel and hotel/venue.
Once the match date and kick-off times for provisional event dates have been confirmed by the respective football associations, we will send you e-mail before the event to notify you accordingly.

Each week throughout the season Football Associations change some provisional dates at short notice due to TV broadcast requirements & their club’s European football commitments. The German Football Association (www.dfb.de) usually communicate the exact match date/ kick-off time approximately two weeks before the provisional date.

Weekend games
Weekend games with provisional dates can be moved forward by 1 day to a Friday evening with a kick-off time at 20:30hrs, or moved backward by one day to a Sunday evening with a kick-off time at 17:30hrs. Alternatively, games may be played on the provisional date (Saturday) with a kick-off time at 15:30hrs.

Midweek games
Midweek games with provisional dates can be moved forward by 1 day to a Tuesday evening or moved backward by one day to a Thursday evening. Alternatively, games may be played on the provisional date (Wednesday). Possible kick-off times on each day are 20:00hrs or 20:30hrs.

Match date & kick-off time for Holland Eredivisie games are normally shown as confirmed and will not be moved with the exception of the rules below:

IMPORTANT ADDITIONS TO THE ABOVE RULE

UEFA Champions League Participation
Dutch football clubs playing in the last 16, 1/4 finals or semi-finals of the UEFA Champions League may elect to move their games forward from the provisional date and play two days earlier on a Friday evening or one day earlier on a Saturday.
For those provisional fixtures involving Ajax Amsterdam and FC Twente on the dates shown below, you must ensure that travel arrangements include a minimum 3 night stay and you arrive no later than the Friday afternoon:

4th & 25th March 2012,
1st, 15th & 22nd April 2012.

If any of these teams are eliminated from the UEFA Champions League, then this additional rule, ‘UEFA Champions League Participation’ will not apply to the respective club.

UEFA Europa League Participation
Dutch football clubs playing in the knockout stages of the UEFA Europa League have made requests in previous seasons to move their domestic games from the confirmed date and play on a Sunday. This possibility may therefore affect the fixtures of PSV Eindhoven after the club play their respective games in the UEFA Europa League.
For those fixtures involving PSV Eindhoven on the dates shown below, you must ensure that travel arrangements include a minimum 2 night stay and you arrive no later than the Saturday morning.

17th & 31st March 2012,

If PSV Eindhoven is eliminated from the UEFA Europa League, then this additional rule, UEFA Europa League Participation’ will not apply.

Each week throughout the season Football Associations change some provisional dates at short notice due to TV broadcast requirements & their club’s European football commitments. The Italian Football Association (www. www.legaseriea.it) usually communicate the exact match date/ kick-off time approximately two to four weeks before each provisional date.

Weekend games
Weekend games with provisional dates on a Sunday may be moved forward by 1 day to a Saturday evening with kick-off times at 16:00hrs, 18:00hrs or 20:45hrs. Alternatively, games may be played on the provisional date (Sunday) at 12:30hrs, 15:00hrs or 20:45hrs.

Midweek games
Midweek games with provisional dates on a Wednesday may be moved forward by 1 day to a Tuesday or put back by 1 day to a Thursday. Alternatively, games may be played on the provisional date (Wednesday). Possible kick-off times on each day is 20:45hrs.

IMPORTANT ADDITIONS TO THE ABOVE RULES

Easter Weekend Fixtures (7th April 2011)
All Easter weekend games are provisionally scheduled for Saturday 7th April 2011. Games marked as provisional however may be moved backwards by 1 day to Sunday 8th April 2011 with kick-off times at 15:00hrs or 20:45hrs. Alternatively, the majority of games will be played on Saturday 7th April 2011 at 12:30hrs, 15:00hrs, 19:00hrs or 20:45hrs.

UEFA Champions League Participation
Italian football clubs playing in the group stages, last 16, 1/4 finals or semi-finals of the UEFA Champions League may elect to move their games forward from the provisional date and play two days earlier on a Friday evening.
For those provisional fixtures involving AC Milan, Inter Milan and Napoli on the dates shown below, you must ensure that travel arrangements include a minimum 3 night stay and you arrive no later than the Friday afternoon:

11th & 25th September 2011,
16th & 30th October 2011,
20th November 2011,
4th December 2011,
12th & 19th February 2012,
4th, 11th & 25th March 2012,
1st, 15th & 22nd April 2012.

If any of these teams are eliminated from the UEFA Champions League, then this additional rule, ‘UEFA Champions League Participation’ will not apply to the respective club.

Italy TIM Cup (Coppa Italia) Participation
Italian football clubs playing in the semi-finals of the TIM Cup (Coppa Italia) may elect to move their games forward from the provisional date and play one day later on a Monday evening.

Please note this rule does not apply to those games involving clubs that are still particpating in the latter stages of the UEFA Champions League.

For ALL provisional fixtures (excluding teams playing in the UEFA Champions League) on 12th February 2012 and 25th March 2012, you must ensure that travel arrangements include a minimum 3 night stay and you arrive no later than the Saturday afternoon.

If any of the teams are eliminated from the TIM Cup (Coppa Italia) then this additional rule will not apply.

Each week throughout the season Football Associations change some provisional dates at short notice due to TV broadcast requirements & their club’s European football commitments. The Portuguese Football Association (www.lpfp.pt) usually communicate the exact match date/ kick-off time approximately three weeks before each provisional date.

Weekend games
Weekend games with provisional dates on a Sunday can be moved forward by 2 days to a Friday evening. Alternatively, games may be played on a Saturday evening, the provisional date (Sunday) or a Monday evening. Kick-off times vary between 16:00hrs and 21:30hrs on each of these days with the exception of Monday whereby kick-offs usually tend to be between 20:00hrs and 21:30hrs.

Midweek games
Midweek games with provisional dates can be moved forward by 1 day to a Tuesday or put back by 1 day to a Thursday. Alternatively, games can be played on the provisional date (Wednesday). Possible kick-off times on each day are between 16:00hrs and 21:30hrs.

IMPORTANT ADDITIONS TO THE ABOVE RULES

UEFA Europa League Participation
Portuguese football clubs playing in the knockout stages of the UEFA Europa League have made requests in previous seasons to move their domestic games from the provisional date and play two days later on a Tuesday evening. This possibility may therefore affect the provisional fixtures of Sporting Lisbon after the club play their respective games in the UEFA Europa League.
For those provisional fixtures involving Sporting Lisbon on the dates shown below, you must ensure that travel arrangements include a minimum 4 night stay and you arrive no later than the Saturday morning.

19th & 26th February 2012,
11th March 2012,
7th & 29th April 2012,
1st & 8th May 2012,

If Sporting Lisbon is eliminated from the UEFA Europa League, then this additional rule, UEFA Europa League Participation’ will not apply.

Each week throughout the season Football Associations change some provisional dates at short notice due to TV broadcast requirements & their club’s European football commitments. The Spanish Football Association (www.lfp.es) usually communicates the exact match date/ kick-off time approximately one week before the provisional date.

Weekend games Weekend games with provisional dates on a Sunday may be moved forward by 1 day to a Saturday or moved backwards by 1 day to a Monday evening. Alternatively, games may be played on the provisional date (Sunday).
Normally three matches are played on a Saturday, one game on a Monday evening and the remaining six matches on a Sunday (provisional date). Kick-off times are usually 18:00hrs, 20:00hrs or 22:00hrs on a Saturday, 12:00hrs, 16:00hrs, 18:00hrs, 19:45hrs or 21:30hrs on a Sunday and 21:00hrs on a Monday.

Midweek games Midweek games with provisional dates on a Wednesday can either be moved forward by 1 day to a Tuesday or put back by 1 day to a Thursday. Alternatively, games may be played on the provisional date (Wednesday). Possible kick-off times on each day are 18:00hrs, 20:00hrs or 22:00 hrs.

IMPORTANT ADDITIONS & EXCEPTIONS TO THE ABOVE RULES

FC Barcelona and Real Madrid
FC Barcelona and Real Madrid games that take place at their respective home stadiums and which are provisionally scheduled for a Sunday will normally be played on a Saturday or a Sunday. They will not be played on a Monday. Please note however that FC Barcelona vs. Villarreal on 29th August 2011 is provisionally scheduled for a Monday kick-off due to UEFA Supercup committments but the game could also be played on the Sunday evening.
Furthermore, all Real Madrid and FC Barcelona games are still subject to the Champions League rule below.

UEFA Champions League Participation
Spanish football clubs playing in the quarter-finals and semi-finals of the UEFA Champions League have made requests in previous seasons to move their games forward by two days (from the provisional date) to a Friday evening.
For those provisional fixtures involving Real Madrid and FC Barcelona on the dates shown below, you must ensure that travel arrangements include a 3 night stay and you arrive on a Friday afternoon.
For those provisional fixtures involving Valencia and Villarreal on the dates shown below, you must ensure that travel arrangements include a minimum 4 night stay and you arrive no later than the Friday afternoon.

25th March 2012,
1st, 15th & 22nd April 2012

If any of these teams are eliminated from the UEFA Champions League, then this additional rule, ‘UEFA Champions League Participation’ will not apply to the respective club.

Match date & kick-off time for FIFA 2010 World Cup games are shown as confirmed and will not be moved.

Match dates & kick-off times for UEFA 2012 Euro games are shown as confirmed and will not be moved.

Match date & kick-off time for UEFA Champions League games are shown as confirmed and will not be moved.

Match date & kick-off time for UEFA Europa League games are shown as confirmed and will not be moved.

Each week throughout the season Football Associations change some provisional dates at short notice due to TV broadcast requirements & their club’s European football commitments. The Italian Football Association (www.lega-calcio.it) usually communicate the exact match date/ kick-off time approximately two to three weeks before the provisional date.

Midweek cup games with provisional dates on a Wednesday can be moved forward by 1 day to a Tuesday or put back by 1 day to a Thursday. Alternatively, games may be played on the provisional date (Wednesday). Possible kick-off times on each day is 20:30hrs.

Each week throughout the season Football Associations change some provisional dates at short notice due to TV broadcast requirements & their club’s European football commitments. The Spanish Football Association (futbol.sportec.es) usually communicates the exact match date/ kick-off time approximately one week before the provisional date.

Midweek cup games with provisional dates on a Wednesday can either be moved forward by 1 day to a Tuesday or put back by 1 day to a Thursday. Alternatively, games may be played on the provisional date (Wednesday). Possible kick-off times on each day are 18:00hrs, 20:00hrs or 22:00hrs.

Each week throughout the season Football Associations change some provisional dates at short notice due to TV broadcast requirements & their club’s European football commitments. The German Football Association (www.dfb.de) usually communicate the exact match date/ kick-off time approximately two weeks before the provisional date.

Midweek games
Midweek games with provisional dates can be moved forward by 1 day to a Tuesday evening or played on the provisional date (Wednesday). Possible kick-off times on each day are 20:00hrs or 20:30hrs.

Match dates & kick-off times for the Dutch KNVB Cup are shown as confirmed and will not be moved.

Match date & kick-off time for RBS SIx Nations Rugby games are shown as confirmed and will not be moved.

Each week throughout the season Football Associations change some provisional dates at short notice due to TV broadcast requirements & their club’s South American football commitments. The Argentinian Football Association usually communicate the exact match date/ kick-off time approximately one week before the provisional date.

Weekend games with provisional dates on a Sunday can be moved forward by 2 days to a Friday evening with kick-off times at 19:00hrs or 21:10hrs, or by 1 day to a Saturday evening with kick-off times between 14:00hrs and 20:15hrs. Alternatively, games may be played on the provisional date (Sunday) between 14:00hrs and 20:15hrs or be moved backwards by one day to the Monday evening with a kick-off time between 16:00hrs and 20:15hrs.

Midweek games with provisional dates on a Wednesday can either be moved forward by 1 day to a Tuesday or put back by 1 day to a Thursday. Alternatively, games may be played on the provisional date (Wednesday). Matches will be played between 16:00hrs and 21:30hrs.

Match dates & kick-off times for International Friendly games are shown as confirmed and will not be moved.

Match dates & kick-off times for Pre-Season Friendly games are shown as confirmed and will not be moved.

Match dates & kick-off times for the Spain Super Cup Final (2 legs) are shown as confirmed and will not be moved.

Match date & kick-off time for the Italy Super Cup Final is shown as confirmed and will not be moved.

Match date & kick-off time for the UEFA Super Cup Final is shown as confirmed and will not be moved.

Match date & kick-off time for Joan Gamper Trophy is shown as confirmed and will not be moved.

Match date & kick-off time for Ciutat de Barcelona Trophy is shown as confirmed and will not be moved.

Match date & kick-off time for Santiago Bernabeu Trophy is shown as confirmed and will not be moved.

Match date & kick-off time for Trofeo Naranja is shown as confirmed and will not be moved.

Match date & kick-off time for Trofeo Luigi Berlusconi is shown as confirmed and will not be moved.

For those events that are marked as provisional, hotel stays must cover all days that the event could potentially take place on. This will ensure you do not miss the event you are travelling to watch.

If you book your hotel online via our website, the hotel check-in date is set to the earliest date your chosen event will potentially take place on. We also provide a warning message to advise accordingly. It is your responsibility to ensure you book the correct number of nights to cover for all possible days that the event could potentially take place on.

Similarly, if you are booking your hotel privately then you must ensure that your stay includes all possible nights that the event can take place on.

Tickets advertised for sale on our website can be found on stage one of our online shopping cart. A detailed ticket description can be found next to each respective ticket category by clicking on the link 'More info click here'. This will then drop down the description. The ticket categories provided on our website may differ from the official categories printed on the tickets. These are our own definitions and therefore they may not necessarily match the official categories printed by the clubs.

Football Ticket Categories
Home/ Neutral Supporters
Seats positioned in the home supporters sections of the stadium. You will be seated with supporters of the home team (i.e. the team from the city/ country where the event is being played). Some of these areas may also be seated with neutral supporters (we cannot guarantee that you will be seated with neutral supporters). The colours of the away team (shirts, scarves, jackets etc) will not be permitted into these sections of the stadium.

Away Supporters Tickets
Seats positioned in the away supporters sections of the stadium. You will be seated with supporters of the away team (i.e. the visiting team). The colours of the home team (shirts, scarves, jackets etc) will not be permitted into these sections of the stadium.

Stadium Seating Plans
Stadium seating plans are provided as an indication of the approximate location only (i.e. sector or area of the stadium)

Seat Groupings
Event organisers generally issue tickets in pairs i.e. two (2) people will be seated next to each other. We therefore only guarantee seats in pairs unless we state otherwise next to the ticket category/ description. Group bookings of three or more persons may be seated in different rows, sectors or stands (within the positions of your allocated ticket category) and therefore separated from each other. We will however sincerely try our hardest to seat groups together or as close together as possible, however we cannot guarantee this. You acknowledge that we do not have any control over this.

If you have any specific requests with regards to seating allocations and groupings then please contact us.

Ticket agents may pre-book season tickets at the start of the season with the respective sports clubs/ event organisers that may be used for your event booking. Season tickets are normally issued in the form of electronic access cards, member cards or paper tickets and may have different spectator names on them. This is standard practice for the majority of football clubs. Also, club members that do not take up the option of attending games may also return their electronic access cards/ member cards/ tickets back to the respective clubs which may also be issued as part of your ticket booking.

These cards and tickets are officially allocated to our customers with the approval of the respective clubs. The names of each spectator are still given to the respective authorities whom take note of which persons are actually attending the event. You will not have any problems gaining access into the stadium using these cards or tickets.

If such cards or tickets are issued as part of your bookings, some clubs may also provide official supporting documentation to provide details of the relevant spectator name changes (the spectator names on your booking). You must take the supporting documentation with you to the stadium with the cards/tickets (plus valid photographic identification for each spectator). Failure to take the official supporting documentation with the tickets may result in stadium officials refusing you entry into the stadium.

If electronic access cards are provided as part of your booking then you may also need to return the cards back to the reception desk of your hotel after the game, as the cards may need to be returned to the club and used by other spectators at future games. If this is required for your booking, instructions on how to return your cards will be provided in the envelope that we deliver your tickets in.

Event tickets are usually released only a few days prior to the event by the respective sports clubs/ event organisers/ promoters/ venues.
For the majority of events, we organise local delivery or local collection of your tickets in the city where the event is taking place. This is standard practice and has proven to be the safest option.
If other delivery options are available for your event i.e. overseas delivery then this will be stated accordingly. Specific information about the delivery options for each event can be found via our online shopping cart under the heading, 'delivery method'. All relevant delivery/ collection details will also be available by logging into your online account.
If you book hotel accommodation direct with Tickazilla then we will automatically arrange delivery of your tickets to the hotel reception before the match/event.

If you don't book your hotel with Tickazilla i.e. a ticket only sale, you must provide us with your hotel delivery address. Towards the final stage of our online booking process, you will have the opportunity to enter the full postal address. If you do not have these details to hand or have not booked your hotel accommodation, then you may provide your hotel delivery details at a later date via e-mail, but no later than five days prior to the fixture date.We will then advise our courier to deliver to your hotel. Please note: If you make a last minute reservation i.e. within five days you must provide delivery details at the time of booking or within 24 hours of placing your order.

Deliveries to local hotels will be acknowledged and/or signed for by the hotel receptionist/ concierge as proof of delivery and kept in a safe place behind the reception desk. You will need to request the tickets from the receptionist before the event.

Some event organisers may issue e-tickets for your booking rather than paper tickets.
If e-tickets are issued then we will send e-tickets (normally in PDF format) to the email address of your hotel or to your registered e-mail address. You will need to print the e-tickets and take them with you to the venue.
You must therefore monitor your e-mail inbox before you attend the event in case we send e-tickets via e-mail. If e-tickets are emailed to the reception desk of your hotel then we will contact the hotel accordingly and ensure that the e-tickets are handed over to you.

You will be responsible for finding your way to the venue and locating your reserved seat(s) inside the venue. The location details of your reserved seat will be displayed on your ticket/ entrance pass. Signs are also marked at the venue to help with entry into the venue and to identify the correct seat locations.

If you are unable to find the correct entrance or have difficulty in identifying your reserved seat then you should contact the nearest steward/ venue staff for assistance so they can help you find your seat.

You agree that no claim will be made against us for the actions or failures, whether negligent or intentional, of any third parties including (but not limited to) the venue, event organisers, official ticket distribution partners of the event organisers or venue staff/ stewards. We will also not be liable for how your seat information is displayed on the tickets nor the language that is printed on the tickets.

You (and members of your group) may be asked to produce photographic identification upon entry at certain stadiums therefore please carry your passport as a form of photographic identification when attending the event.

Venues reserve the right to refuse admission should you breach any terms and conditions of the venue, event or event organisers. Any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle the venue, event organisers or venue staff/ stewards to eject you from the venue or prevent entry into the venue.

Venues may also conduct security searches to ensure the safety of other spectators/ guests.

If you fail to comply with instructions from venue staff/ stewards then you may be ejected from the venue or prevented from entering the venue.

All prices displayed on our website are quoted in British Pound Sterling (£ GBP) and are inclusive of VAT, overseas taxation (where applicable), overseas bank transaction charges, administration, service and any other applicable sales taxes.

Advertised prices may be subject to daily price increases or decreases as a direct result of exchange rate fluctuations and increases or decreases in costs as set by our suppliers. You acknowledge that Tickazilla do not have any control over this.

During trade fairs or other special events/ festivals, hotels often impose premium rates for their rooms so the price you pay to us for accommodation may be higher than the hotel’s published rate. You acknowledge that we do not have any control over this.

Football Associations or organising bodies may on rare occasions impose strict security measurements or punishment bans at certain games. Some clubs may also cancel their existing booking policies at certain games and limit spectators to those that are only registered members of the club. These decisions can be enforced without warning at short notice before the respective event. Spectators at stadiums may therefore be limited to:

1. local residents that live in the city where the game is taking place in, or
2. registered members/ card holders of the club, or
3. passport holders of the country where the game is taking place in, or
4. passport holders of all countries except passport holders of the country from where the opposing away team is registered, or
5. no spectators i.e. matches may be played behind closed doors with no public attendance

Event tickets can only be issued by such supporters. Access into the stadium will be denied for any other supporters. For those travel/ sport event agencies that pre-book tickets in accordance with the football clubs normal booking policies, in advance of any such announcement, will no longer be permitted and cancelled by the respective football clubs. You acknowledge that we do not have any control over this and will therefore not be held responsible.
For general conditions and cancellation terms, please see condition 5 ‘Terms of Payment, Variations & Cancellations’ under our standard terms & conditions.

Event tickets are sold above face value at brokered commercial market rates and reflect supply and demand for that particular game. In order to secure 'difficult to obtain' tickets, preferred seating and to guarantee tickets in advance (before general sale to the public) and at sold out events, we have to pay a high premium to ticket agents. You acknowledge that we do not have control over the ticket prices set by officially appointed ticket agents or third party ticket agents, and that we cannot be held responsible for such prices.

Face value of tickets may vary for each event and normally reflects the profile of the event. Indications of face values are highlighted below:

General Admission tickets range from €15 Euros to €100 Euros
Category Three tickets range from €15 Euros to €95 Euros
Category Two tickets range from €25 Euros to €120 Euros
Category One tickets range from €30 Euros to €250 Euros
VIP tickets: from €120 Euros

Where applicable some values are approximate. Ticket offices may also charge a 10% administration fee in addition to face value. In some instances the face value may not be printed on tickets or season/ electronic access cards that are issued to our clients.

We offer the following types of hotel rooms:

Twin room - Contains two single beds in the same room. The room is suitable for two people.

Double room - Contains one double bed, or 2 single beds made up as one double bed. The room is suitable for two people.

Single room - Contains one single bed. The room is suitable for one person.

Double room for sole use: Contains one double bed, or 2 single beds made up as one double bed. The room is suitable for one person.

Triple room - Contains twin beds + extra bed, or two double beds + extra bed. Most hotels do not have one full size bed for each guest in their triple rooms. (One bed may be a roll-away bed).

If you have specific requirements then please contact us. We are able to offer suites, family rooms, double/ twin rooms with extra bed or cots and interconnecting rooms etc.

All tickets & hotels offered on www.tickazilla.com do not include flights. It is your responsibility to book flights.

If you require assistance finding competitively priced flights you may access our flight search tool that is located on our shopping cart.

We strongly advise you book morning flights on the earliest day that an event can potentially take place on, to ensure you arrive at your hotel no later than late morning/early afternoon. This will obviously cover you in all eventualities and provide you with plenty of time to collect your tickets and to travel from airport/ hotel and hotel/venue.