Hotel Metropole

Tickazilla has a strict policy of protecting the privacy and security of all visitors to our website. The Privacy Policy outlined below shows the steps we take to ensure that our website is safe and secure and what we do with the information we collect from visitors and customers.

We collect information in various ways from those visitors and customers that access different parts of our website. This information is used to analyse the usage of our website and to help develop our business which ensures you have the best services and buying experience.

Personal details are requested from customers when they place a booking such as their name, address, e-mail address, billing information, passenger names and suchlike. This information is used to manage your account and to supply any services that you have requested, to process relevant payments and for security purposes. If necessary, we may use your information to contact you regarding your booking. We do not store your debit or credit card details.

When visitors or customers submit e-mail enquiries to us, the return e-mail address provided by you on the enquiry form is used to answer the question. We will not use the return e-mail address for any other purpose.

We may use your information to periodically send you newsletters about other products and special promotions that may be of interest to you but only if we have received your permission beforehand.

After you have returned from your trip we will send you a questionnaire. We encourage all our customers to complete these feedback surveys as they provide us with invaluable information to help improve the services we offer.

We will ask for your permission to use your comments and feedback ratings on our website and to share with other third party websites. If you do not provide permission then your answers will remain strictly confidential. They will not be displayed on our website nor shared with other third party websites. If you do provide permission then we will also offer you the option of posting your reviews as an anonymous customer. If you opt for ‘anonymous customer’ then your review will not display your name, country of residence or traveller type. All respective feedback ratings and comments will however be displayed. If you do not opt for ‘anonymous customer’ then we will display your name, country of residence and traveller type next to your feedback review.

Information that we collect from you is held in the strictest of confidence on our computers and database. We do not share this information with third parties. However, we may need to disclose certain information with our suppliers/event promoters in order to fulfil your order. We will always take measures to ensure that your information is used by our suppliers/ event promoters in accordance with this privacy policy. Furthermore, the information may be available and accessed by our staff for the sole purpose of fulfilling our contractual obligations under our Terms and Conditions.

Unless we are required to do so by law or in special cases described below, we will not share, sell or distribute any of the information you provide to us without your consent.

Special cases
It may be necessary to identify, contact or bring legal action against a person that is violating our Terms & Conditions or other user policies, or in order to protect Tickazilla and its customers.

We implement security measures to protect your information from unauthorised persons, accidental loss, illegal processing and alteration. To ensure your payments are safe we use Stripe Payments Europe Limited, to process your payments. Stripe uses the latest encryption technology to protect your personal data, including your credit card information, to assure that every transaction you make on Tickazilla's website is safe and free from unauthorised access.

Any communication between you and Stripe is also encrypted to the maximum strength supported by your browser using 128 Bit SSL. SSL is special software that automatically encrypts any data sent by you on our secure payment pages. You are also protected from fraudulent use of your card in a "card not present" environment, by your card issuers. The card issuers provide the right for shopper to dispute a transaction if the goods/services did not arrive or if the card was used fraudulently.

Once you have completed your personal details and clicked the 'Book and Pay' button on our website, your details will be transferred into a secure SSL encrypted environment. You can be sure of this by checking your browser itself;

1.) Your browser address will show 'https://', which means you are in a secure environment. 2.) The 'padlock' icon will appear in the bottom bar of your browser confirming the secure status of the page. Clicking this padlock will allow you to view the authenticity certificate for Stripe.

We have taken every precaution necessary to ensure that you can make online bookings in a safe and secure environment. We however cannot guarantee the security of any personal information or data that you disclose online. You acknowledge that we will not be held responsible for any breach of security unless we are negligent and then only to the limitations as set out in Condition 11 and Condition 12 under our Terms and Conditions.

If you are still unconvinced about booking online then we are happy to take telephone orders. Please dial 0844 804 5040 so we can process your payment over the telephone and answer any questions you may have.

A cookie is an element of data that a website can send to your browser, which may then be stored on your computer’s hard drive.

These small data files allow you to navigate around the website more easily and are also used for protection to prevent you from unauthorised use and fraudulent activity. It also makes it possible for us to tailor relevant content to fit your needs and improve the overall user experience on our website.

If you are an existing customer or user, we will use a cookie to save your settings which makes it easier for you to navigate around our site and/or login to your online account during future visits.

Cookies may also be used to collect and monitor information from you for statistical purposes. These types of cookies include third party cookies provided by third party companies such as Google (Google Analytics) which are used only for web analytics and advert-response rates. These are deemed ‘performance cookies’ (please see definition below) and are for our own exclusive use.

Please note cookies do not enable us or third parties to access your personal information. All the data collected is statistical and remains completely anonymous. The cookies cannot access any personal information held on your computer or device.

You can adjust the settings on your web browser to control cookies or to notify you when you receive a cookie; thus giving you the chance to accept or reject cookies. However, if you do not enable cookies then certain features on our website will not function correctly and your experience may not be what we intended. For example, secure pages, user logins, shopping carts and other essential and non-essential customised features.

The cookies used on our website are detailed in the next sub-sections and are based on definitions from the UK’s International Chamber of Commerce (ICC) guide for cookie categories.

These cookies enable you to move around our website and use essential features such as shopping carts, secure pages and online payments. Without these cookies, services you’ve asked for, such as making hotel reservations and/or buying event tickets, cannot be provided. These cookies don’t gather information about you for the purpose of marketing; they only enable services that you’ve specifically requested.

Strictly necessary cookies will BE used:
  * To store a unique identifier to manage and identify you as a unique user to other users on the website. This helps us to:
    * identify your status i.e. logged in or not
    * remember the items you’ve added to your shopping cart
    * remember the information you’ve entered on online forms, the selections you made via our product search tool or products you’ve visited when navigating to different pages in the same web session

Strictly necessary cookies will NOT be used:
  * To gather information that could be used for marketing and advertise products/services to you.

By using our website you agree that we can place these types of cookies on your electronic device.
You can however control whether or not these cookies are used by using your web browser settings.
Please be aware; if you prevent these cookies then it may stop us from offering you some services. Certain features will also not function.

These cookies collect information about how you use our website e.g. which pages you visit and the most popular pages we offer, and also if you encounter any error messages on the web pages. These cookies don’t collect any information that could identify you. All the information collected is aggregated and remains anonymous. It is only used to collect information on the pages visited, improve how a website functions, the online user experience and to measure how effective our advertising is.

Performance cookies will BE used:
  * To collect information on the performance of our website
  * To assist us with errors and improving the design of our website
  * To measure how effective our advertising is on third party websites i.e. advert click through response rates
  * For web analytics (statistical data on how our website is used)

Performance cookies will NOT be used:
  * To gather information that could be used to target adverts and advertise products/services on other websites
  * To collect personal information from you

By using our website you agree that we can place these types of cookies on your electronic device.
You can however control whether or not these cookies are used by using your web browser settings.
Please be aware; if you prevent these cookies then it may stop us from offering you some services. Certain features will also not function.

These cookies allow our website to remember choices you make whilst you visit our website and are used to provide you with enhanced, more personal features and an improved user experience. For instance, the website will remember your username and previously viewed event listings and hotels. They may also be used to provide services you’ve asked for such as completing our feedback questionnaire, and remembering changes you’ve made to text size and other customisable sections of our web pages. The information these cookies collect is anonymous and cannot track your browsing activity on other websites.

Functionality cookies will BE used:
  * To remember your preferences or user ID’s
  * To fulfil a request by you such as submitting a feedback questionnaire

Functionality cookies will NOT be used:
  * To gather information that could be used to target adverts and advertise products/services on other websites

By using our website you agree that we can place these types of cookies on your electronic device.
You can however control whether or not these cookies are used by using your web browser settings.
Please be aware; if you prevent these cookies then it may stop us from offering you some services. Certain features will also not function.

These cookies collect information about your browsing habits and are used to deliver adverts more relevant to you and your interests. They are usually linked to services and features provided by third party advertising and social networks. We only use reputable networks such as Google, Yahoo, Microsoft, Facebook and Twitter. The cookies are also used to limit the number of times you see an advertisement and help to measure the effectiveness of our advertising campaigns. They are usually placed by the advertising or social networks with our permission and remember that you’ve visited a website. This information is subsequently shared with advertisers and social networks.

Targeting Cookies will BE used:
  * To link to social networks such as Facebook via ‘like’ and ‘share’ buttons. Social networks may use information about your visit to target relevant advertising to you on other websites.
  * To provide advertising networks with information on your visit so they can deliver relevant adverts that you may be interested in.

By using our website you agree that we can place these types of cookies on your electronic device.
You can however control whether or not these cookies are used by using your web browser settings.
Please be aware; if you prevent these cookies then it may stop us from offering you some services. Certain features will also not function.

For additional information about cookies in general and how to restrict or block cookies using your web browser, please visit www.aboutcookies.org.This website contains comprehensive information on how to control cookies for a variety of web browsers.

We hope this information may prove useful to understand how we use Cookies.